hotspotT-Mobile Wi-Fi Hotspots are available for patron checkout!

The Lenox Library hopes to support increased Internet access and life-long learning for library users and members of our community.

Hotspots may be reserved through the library catalog, or by calling the Lenox Library at (413)637-0197 during normal business hours. See below for more information.

Click here to check out the T-Mobile Coverage Map to see if Wi-Fi is available in your area!

Lenox Library Hotspot Lending Policy

From November 2021 through September 2022, the Lenox Library participated in a pilot hotspot lending program in partnership with the Massachusetts Board of Library Commissioners. Through this program, 10 Wi-Fi hotspots were available for CWMars library cardholders to check out. These hotspots provided reliable Wi-Fi access to library patrons and circulated a total of 259 times. At the conclusion of the program, many patrons requested that the library continue to circulate hotspots.

In response to the success of this pilot program, the Lenox Library will fund its own hotspot lending program, open to any CWMars library cardholder who is 18+ and in good standing. The Lenox Library will make 11 T-Mobile Wi-Fi hotspots available to support library users and members of the community with little or no access to Wi-Fi and the Internet. This Hotspot Lending Program supports the Lenox Library’s Strategic Planning goal to “maintain collections and resources that support life-long learning in the community.” It also supports:

  • The Massachusetts Board of Library Commissioners’ goal to Advance Equitable Access to Resources by promoting “excellent connectivity and technology infrastructure, training, and support frameworks to equitably meet the needs of library users in Massachusetts”
  • The Institute of Museum and Library Services’ American Rescue Plan Act Objective 1.1 to advance digital inclusion.

Policies

Any CWMars library cardholder may borrow a Lenox Library hotspot. Hotspot borrowers must be 18 years old and in good standing with the library.

Only one hotspot is allowed per household. Each hotspot will support multiple computers or tablets.

Hotspots may be borrowed for 1 week with 1 renewal permitted.

Hotspots must be returned to the Main Desk or Information Desk inside the Lenox Library, and the patron must wait 1 business day before checking out another hotspot.

Lenox Library hotspots may only be borrowed from and returned to the Lenox Library.

The Lenox Library is happy to be a fines free library. There are no fines for the late return of hotspots, but please be aware that the hotspot will be turned off (and therefore be unusable), if not returned by the due date.

If the hotspot is lost, the borrower will be assessed an $85 replacement cost ($65 for the hotspot itself and $20 for the case). A lost charger will incur a fee of approximately $10-15 (depending on current replacement cost). Borrowing privileges may be affected.

While checked out, the hotspot remains the responsibility of the borrower. Borrowers should not lose control of the device by lending to friends or associates.

Hotspots may be reserved –just like a book– through the library catalog or by calling the Lenox Library at (413)637-0197 during normal business hours.

To ensure access to all users, the requested hotspot should be picked up as soon as possible.

Hotspots are not filtered.

All components, including the hotspot, charger, and case, should be returned to the Main Desk or Information Desk INSIDE the Lenox Library in the same good working condition as when they were checked out.

Lenox Library hotspots may only be borrowed from and returned to the Lenox Library.

  • DO NOT place the hotspot in the book drop
  • DO NOT return a Lenox Library hotspot to another CWMars library

If the hotspot is not returned by the due date, service will be turned off and the hotspot will become unusable. The due date can be found on the receipt given to the borrower at checkout, or by checking the Items Out list in the borrower’s online account.

Borrowers may call the Lenox Library Information Desk at (413)637-0197 or email ccordova@lenoxlib.org during normal business hours with questions about using the hotspots.

If the hotspot is damaged or not working, please return it to the Information Desk at the Lenox Library. Report the nature of the damage to a staff person.

For direct technical support, please call T-Mobile at: (877)879-5031

A hotspot that is seriously damaged or lost will incur an $85 fee ($65 for the hotspot + $20 for the case). A lost charger will incur a fee of approximately $10-15 (depending on current replacement cost). Borrowing privileges may be affected.

Checked out hotspots are the responsibility of the borrower. Borrowers should not lend to friends or associates.

Borrowers will adhere to the library’s internet acceptable use policy when using the mobile hotspot.

Any attempt to alter the configuration of the hotspot is strictly prohibited and may result in loss of borrowing privileges.

A revocation of hotspot borrowing privileges may appealed by written request to the Library Director.

The Lenox Library is not responsible for any files, data or personal information accessed/transmitted using the hotspot.

The Lenox Library will have no liability for direct, indirect, or consequential damages related to the use of the mobile hotspots, including loss of data, or privacy invasions.  Those who use the hotspots do so at their own risk and assume full liability for their actions.

Hotspot users are accessing the internet through the T-Mobile network, not the Lenox Library’s network.

Illegal acts involving Lenox Library equipment or services may also be subject to prosecution.